LAST UPDATED July 27, 2026
1. Your Right to Deletion
You can request that Nexivo delete the personal data associated with your account at any time, whether or not you're closing your account.
2. What Gets Deleted
- Your account and profile information.
- Stored call recordings and transcripts.
- Caller/customer contact records collected on your behalf.
- Connected integration credentials (calendar, CRM, etc.).
3. What We May Retain
We may retain limited information where required for legal, tax, or accounting purposes (such as billing records), or in aggregated/anonymized form that can no longer identify you, for as long as applicable law requires.
4. How to Request Deletion
Email
info@nexivoai.co with the subject line "Data Deletion Request" from the email associated with your account. We may ask a few questions to verify it's really you before processing the request.
5. Processing Time
We process deletion requests within 30 days of verifying your identity, and will confirm with you once it's complete.